Where do you deliver?

We ship to addresses across Canada as well as select international delivery locations.

How much does shipping cost?

We offer Free Shipping ($0.00) on all orders across Canada, with no minimum spend required.

What are your order cutoff, processing, and delivery times?

• Daily Order Cutoff Time: 8:00 PM EST (Eastern Time – Canada)
• Order Processing Time: 1–3 business days (Monday–Friday)
• Transit Time: 5–12 business days (Monday–Friday)
• Total Estimated Delivery Window: 6–15 business days

How can I track my package?

Once your order has shipped, you will automatically receive a confirmation email containing your tracking link and number to monitor delivery progress online in real time.

What is your return policy?

In accordance with Canadian consumer protection standards, we offer a 30-day return policy from the date of package delivery. Returned items must be unused, unwashed, and in original packaging. We charge $0.00 restocking fees.

How do I start a return and get the return address?

To initiate a return, contact customer support at info@vellaroboutique.com with your order number. Once pre-authorized, our team will issue return instructions and the address of our authorized fulfillment facility.

*Important: Our registered office in Brossard, Quebec is strictly an administrative headquarters and CANNOT accept physical returns. Packages sent to Brossard without authorization will be rejected.

What if my item arrives damaged, defective, or incorrect?

Please inspect your order upon receipt and notify us at info@vellaroboutique.com within 24 hours (or promptly) with photos of the issue. In cases of damaged, defective, or incorrect items, we cover return shipping costs and provide a free replacement or full refund.

When will I receive my refund?

Once your return is received and inspected, refunds are processed within 7 business days back to your original payment method. Statement credits may take additional time depending on your bank or credit card issuer.

Which payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, etc.) and other secure digital payment options displayed at checkout. All transactions are securely encrypted and processed under Canadian privacy and financial compliance standards.

Can I modify or cancel my order?

If you need to change your address or modify an order, please email info@vellaroboutique.com before our 8:00 PM EST daily cutoff. While we endeavor to accommodate requests, updates cannot be guaranteed once order processing has begun.

Vellaro Boutique

Customer Care Email: info@vellaroboutique.com

Support Hours (EST): Monday–Friday: 09:00 – 17:00 | Cutoff: 8:00 PM EST

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