Refund & Return Policy

Last Updated: September 2026

At Vellaro Boutique, your satisfaction is important to us. This policy outlines the conditions for returns, refunds, exchanges, and order cancellations in full accordance with applicable Canadian federal and provincial consumer protection statutes, including the Consumer Protection Act and PIPEDA requirements relating to fair commercial practices.

1. Policy Summary

Consumer Rights Notice: Nothing in this policy limits or excludes your rights under applicable Canadian consumer protection laws. Under applicable federal and provincial legislation, including the Consumer Protection Act and PIPEDA guidelines, you may be entitled to repair, replacement, or refund if a product is defective, unsafe, significantly different from the description, or not of acceptable quality.

2. Return Guidelines & Eligibility

To qualify for a full refund, returned merchandise must satisfy the following conditions:

• The return request must be submitted within 30 days of package delivery.
• Products must be unused, unwashed, and in original condition, except where necessary for reasonable inspection.
• Items must be returned in their original packaging, including all enclosed accessories, parts, and tags, and packaged securely to prevent shipping damage.
• If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for loss of value may be applied where permitted by law.

3. How to Request a Return

Returns are accepted exclusively via postal shipping and require prior authorization:

1. Initiate Request via Email: Contact customer support at info@vellaroboutique.com with your order number and details regarding the item you wish to return.
2. Receive Pre-Authorization: Upon approval, our customer care team will issue your return authorization and exact return destination instructions.
3. Dispatch Parcel: Ship the merchandise via a trackable postal service. We recommend inspecting your order within 24 hours of delivery and retaining shipment receipts, as we are not responsible for delays or damage occurring during return transit.

4. Refunds, Exchanges & Order Modifications

Refund Processing: Once the returned item is received and inspected at our sorting center, refunds are processed within 7 business days back to the original payment method. You will receive an email confirmation when the transaction is complete. Processing times may vary depending on your bank or payment provider.

Exchanges & Order Cutoff: We accept exchanges and order modification requests. Please note our daily order cutoff time is 8:00 PM (EST, Eastern Time – Canada). Contact us immediately before cutoff to request updates or address modifications.

5. Shipping Information & Undeliverable Packages

• Delivery Timelines: Estimated delivery transit times are typically 5–12 business days following order processing. We ship from our fulfillment centers to offer optimal value.
• Address Updates: Contact info@vellaroboutique.com immediately if you need to update your shipping address. While we make every effort to update information, changes cannot be guaranteed once order processing has begun.
• Undeliverable Packages: If a package is returned due to an incorrect address, refusal of delivery, or failure to collect from a pickup point, we reserve the right to charge additional costs for return processing and reshipment.

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