Privacy policy
Privacy Policy
Last Updated: June 2026
At Vellaro Boutique ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.vellaroboutique.com, purchase products from us, or otherwise interact with our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy and applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
Depending on your interactions with our storefront, we may collect and process the following categories of information:
| Category | Examples & Details Collected |
|---|---|
| Personal Identification | Full name, billing address, shipping address, email address, and telephone number. |
| Payment Data | Payment details necessary to process transactions. Information is processed securely by certified providers and is not stored on our servers. |
| Order & Communications | Products purchased, order history, transaction details, and customer service inquiries. |
| Device & Usage Data | IP address, browser type, operating system, referral source, pages visited, and website interactions. |
| Marketing Preferences | Communication settings and promotional consent records. |
2. How We Use Information & Legal Grounds
We use your information to process and fulfill orders, provide customer support, communicate regarding purchases/returns, improve site performance, detect fraudulent activities, and comply with legal obligations.
Where applicable under Canadian and international standards, processing is grounded on:
- Your Consent: Given explicitly for marketing or specific site features.
- Performance of a Contract: Necessary to fulfill sales, payments, and product deliveries.
- Legal Obligations: Compliance with financial, tax, and consumer protection statutes.
- Legitimate Business Interests: Fraud prevention, infrastructure security, and customer service enhancement.
3. Cookies & Information Sharing
Cookies: Our website uses essential, analytics, cart, and advertising cookies to improve functionality, monitor performance, and save user preferences. You can manage preferences through your browser settings.
Third-Party Sharing: We do not sell personal information to third parties. Information is shared only with trusted operational partners:
- Payment processors and gateway services.
- Shipping, postal, and logistics fulfillment partners.
- Website hosting, security, and analytics providers.
- Legal authorities when strictly required by law or subpoena.
4. Your Privacy Rights (PIPEDA & Canadian Law)
Under PIPEDA and applicable provincial privacy legislation, you maintain rights regarding your personal data:
- Access: Request details and copies of personal information held about you.
- Correction: Request updates or corrections to inaccurate personal records.
- Withdrawal of Consent: Revoke consent for processing or marketing at any time.
- Inquiries & Complaints: File a privacy concern with us or the Office of the Privacy Commissioner of Canada (OPC).
To exercise any privacy rights, please contact customer care at info@vellaroboutique.com.
5. Transfers, Security & Data Retention
International Transfers: Because we use international logistics and hosting partners, your data may be transferred to and processed in jurisdictions outside your province or country. Safeguards are implemented to protect data during cross-border transfers.
Security: We implement administrative, technical, and physical safeguards designed to protect personal information. However, no internet transmission can be guaranteed to be 100% secure.
Retention & Children: Data is retained only as long as necessary for order fulfillment, business records, and legal compliance, after which it is securely deleted or anonymized. Our services are not directed to children under 13 years of age.
Important Notice Regarding Product Returns
Our registered office in Brossard, Quebec is strictly an administrative location and CANNOT accept physical product returns.
All product returns must be pre-authorized by contacting support at info@vellaroboutique.com to receive return instructions and designated fulfillment center address details. Packages sent to Brossard without authorization will not be processed or refunded.
Company Profile & Privacy Contacts
Store Name: Vellaro Boutique
Website: www.vellaroboutique.com
Privacy Support Email: info@vellaroboutique.com
Registered Administrative HQ
Vellaro Boutique
9000 Boulevard Leduc
Brossard, QC J4Y 0E6
Canada
(Administrative office — Not a return address)
Product Return Address
Issued Upon Authorization
Contact info@vellaroboutique.com to receive return instructions.
(Pre-approval mandatory)
© 2026 Vellaro Boutique | All Rights Reserved