Shipping policy
Shipping Policy
Last Updated: September 2026
At Vellaro Boutique (www.vellaroboutique.com), we are committed to providing a reliable, transparent, and efficient shipping service for all orders. This policy applies to customers in Canada and outlines processing times, delivery windows, and tracking information.
FREE SHIPPING ON ALL ORDERS | 1–3 DAY PROCESSING | END-TO-END TRACKING
1. Order Processing Time & Cutoff
All orders are processed and prepared for dispatch within 1 to 3 business days (Monday through Friday).
- Daily Order Cutoff Time: 8:00 PM EST (Eastern Time – Canada). Orders placed after 8:00 PM EST will enter processing on the following business day.
- Weekends & Public Holidays: Orders placed during weekends or public holidays will be processed starting on the next business day.
2. Shipping Costs & Delivery Timelines
We offer Free Shipping on all orders across Canada, regardless of order size or weight.
| Shipping Option | Estimated Transit Time | Shipping Fee |
|---|---|---|
| Standard Tracked Shipping | 5 to 12 business days | $0.00 (Free) |
| Total Estimated Delivery Window | 6 to 15 business days | — |
*Note: Delivery times are estimates and may vary due to postal carrier delays, severe weather conditions, customs/border processing, or regional factors outside our control.
3. Order Tracking
Once your order has been dispatched from our facility, you will automatically receive a shipping confirmation email containing a tracking link to monitor your parcel's progress online in real time.
4. Address Accuracy & Undeliverable Packages
Customers are responsible for providing accurate and complete shipping information at checkout. If you need to update your address, please contact info@vellaroboutique.com immediately. Failed deliveries due to incorrect addresses, refusal of delivery, or failure to collect from a local pickup point may result in additional charges for return processing and reshipment.
5. Returns, Damaged, or Incorrect Items
If you are unsatisfied with your purchase, or if an item arrives damaged or incorrect, please contact us within 30 days of delivery at info@vellaroboutique.com. We encourage customers to inspect their package within 24 hours of delivery. For complete procedures, please consult our Refund & Return Policy.
Important Notice Regarding Return Addresses
Our registered office in Brossard, Quebec is strictly an administrative location and CANNOT receive physical product returns.
Do not send product returns to our administrative address. All returns must be pre-authorized by contacting customer care at info@vellaroboutique.com to receive authorization and the designated fulfillment destination details. Packages sent without prior approval will be rejected.
Customer Support & Company Details
Store Name: Vellaro Boutique
Website: www.vellaroboutique.com
Email Support: info@vellaroboutique.com
Support Hours (EST): Monday – Friday: 09:00 – 17:00 | Saturday & Sunday: Closed
Registered Administrative HQ
Vellaro Boutique
9000 Boulevard Leduc
Brossard, QC J4Y 0E6
Canada
(Administrative office — Not a return address)
Product Return Address
Issued Upon Authorization
Contact info@vellaroboutique.com to receive return instructions.
(Pre-approval mandatory)
© 2026 Vellaro Boutique | All Rights Reserved